• Location: 515 Coffman Street, Longmont, CO 80501 (Room 112S)
  • Introductions
  • Meet every month 2:00pm-4:00pm
    • Even months – Longmont
    • Odd months – Boulder
  • RTD
    • Access a Ride (AaR) Discussion
      • Certification process
        • Contracted out to Easter Seals
          • Paperwork must be done
          • Doctor must sign paperwork
          • Sometimes an indoor/outdoor assessment must be done
        • Medicaid has different process
          • They see disability as a %
          • RTD looks at the ability to get from point A to point B
            • Functional assessment
            • Two levels of eligibility
              • Unconditional – always get ride no matter what
              • Conditional – only to unfamiliar locations, might be able to have AaR when weather conditions warrant
      • Is there a way for Boulder to get a facility to do the assessments?
        • It is a very long way for Boulder residents to travel to Easter Seals
        • Possibly through grant money
        • Another facility would HAVE to have consistency with the Easter Seals process
      • NOTE: RTD will be doing another set of bids for who will contract this certification process in the future
        • Opinion from Boulder LCC: RFPs should HAVE to include AT LEAST travel dates to outer locations (North and South of Metro Denver)
      • People in Boulder are opting into Via because the process is easier…but they are limiting their travel abilities
        • People consider Via a premium service because their customer service is great
        • It’s important to remember RTD’s AaR program is a safety net service
        • Opinion from Boulder LCC – making AaR application easier is important because people are opting for other services because ease of use. BUT funding dollars are being drained from nonprofits because they are over used when people don’t want to go through AaR application process
          • AaR provided 10,135 trips in Longmont in 2019
          • Would like to see what Via’s numbers were
  • Medicaid
    • Health Care Policy & Finance (HCPF) – Speaker: Mallory Cyr
    • What is NEMT (Non-Emergent Medical Transportation)
      • YES – To & from medical appointments
      • NO – Transportation for community events like grocery, concert, etc.
    • In the state of Colorado we have a broker
      • Now it’s IntelliRide – used to be Veyo
        • Services the metro area
        • Other counties administer in their own way
      • In 2020 they’re changing it to a statewide brokerage
        • To provide consistency
        • RFP is currently posted
    • Handoff from Veyo to IntelliRide was messy
      • Part of the issue was record transitions
        • Data was incorrect
      • What are the performance metrics?
        • Regular reports submitted to HCPF
          • Missed Rides
          • Wait times
    • What HCPF and IntelliRide are asking people to do when submitting complaints
      • BE DETAILED
      • Give as much info as possible
        • This will give quicker response times
    • Remember: IntelliRide is NOT the actual transportation provider
      • They manage a database of providers
    • IntelliRide booking app
      • EcoLane
        • IntelliRide will send a passcode to log in the first time – Must go through them to start it
        • When your ride gets close it will ping you
        • Not perfect – but helpful
  • NEXT MEETING
    • Monday 3/9/2020
    • Location: 2525 13th Street, Boulder, CO 80304
    • Time: 2:00pm-4:00pm